Summary Memo Essay Example | Topics and Well Written Essays - 750 words

Summary Memo - Essay Example The magic shelf system, which relates to getting the exact product at disposal, is also quite effective. Initiation of the robotic distribution through kiva system, which replaces the traditional warehouse system, is a significant milestone achieved. Through the partnership with Kiva System Company, the big challenge of order backlog is reduced by the automated warehouse system, which has worked in few other e-commercing companies. The old time rules of traditional production are changing to ease the vast customer influx. These changes are being applied in due course, and they need labourers with capabilities in computer-automated systems. These, according to the executive heads of operation, will ease the company’s production ability. The workers and managers are expected to have over the age abilities, in computer systems. Accuracy is a necessity, and they should be able to keep up with the first robot with little supervision (Soap.com 0:58-1:32). Reliability is another aspe ct that is needed for the manager, for the company, to achieve its set goals. The customer care relations officers should be polite, with a high level of etiquette, patient and ready to answer any queries relevant to the company and its products, in a more sober way. Technology has a pivotal role for these companies planned overhaul. The initiation of the kiva robotic system will enhance efficiency in shipment and guarantees splendid services to the customers (Soap.com 5:14-5:52). The top management also addresses that seventy per cent of the customer orders within the country will be delivered overnight, and for the outside regions, delivery is within a span of two days tops. Through the technology, labour costs are also highly reduced leading to a decrease of twenty five per cent across all the products of the company. Human labour is only necessary in keying instructions into the automated system. The improvement of the website, in a more customer friendly way, offers customers a fabulous experience. The well trained customer care unit helps deliver a good feedback and reputation of the company. Through the automation of the whole system, the workers are at ease as they get what they want on their fingertips. This automated system guarantees the right product at disposal unlike the old system where workers had to look for the orders literally. The robotic system has also addressed the issue of time saving. This is because the flat and shelf-structured robots can manoeuvre at faster rates, and provide a solution of reducing the complexities of arranging the ever-increasing customer orders. The technological advancements also give safe packaging of the ordered products for shipping. Through technology, the company’s environment is quiet and peaceful. Soap.com and diapers.com, which are affiliated companies, have managed to counter the ever increasing capacities through the embrace of the automated system. Their updated website provides full information on every product inclusive of how to get them, their prices, their qualities, how to use them and the reasons why to use them, or the advantages of using them as compared to other companies producing the same product. It also shows all the needed information about the company, as a whole, stating from the origin to

Enterprise Resource Planning Research Paper Example | Topics and Well Written Essays - 2250 words

Enterprise Resource Planning - Research Paper Example According to "The Conference Board" despite the expenditure of millions of dollars and the work of numerous staff people, 60% of ERP projects fail to deliver the results expected of them. This means that 6 out of 10 ERP projects are either not on time, and/or budget, and/or don't deliver the value expected from them a year or more after launch. Additionally, the study found that, in most cases, implementation costs are 25% over budget. (Dudley Cooke, 2001) This paper will review the most frequent problems encountered, recommend strategies to overcome these obstacles and evaluate the potential to implement ERP systems in organizations. Criteria used to evaluate the effectiveness of ERP systems include benefits, functional requirements, hardware requirements, risks associated with implementing an ERP system, and cost. We have seen the industry statistics and know there are issues as well, now the pertinent question is to ask: what are the main causes of ERP failure and what can be done to prevent this from happening The implementation of an ERP project requires the acceptance, compliance, and commitment of a wide range of people: 'Implementing any integrated ERP solution is not so much a technological exercise but an "organizational revolution". Extensive preparation before implementation is the key to success' (Bingi, Sharma et al., 1999). Many experts such as King (1997) regard the need to secure a commitment to a course of action as possibly a more important issue than the determination of the most appropriate evaluation technique. The point here is that achieving positive attitudes and behaviors (especially those of the top management) directed towards a certain outcome may provide benefits that exceed those that can be attained from pushing for the optimum levels of choice. The tendency of top management to delegate the supervision of an ERP implementation to lower management levels usually results in being out of touch with critical events, or the lack of understanding of the scope, size, and technical aspects of the project, and subsequently, the proper commitment of time and resources required for a successful implementation. The result is a failure in the waiting. Involvement of the lower cadre is good but should not be at the expense of the top management being ignorant. Despite the fact that over 90% of companies that have installed ERP admit that they did not do enough to manage organizational turmoil (resulting from the implementation of ERP), most do not even have a clue as to how to minimize organizational distress nor to make it all seem worthwhile (Dudley Cooke, 2001). In my opinion, it is the responsibility of the top management to take charge and manage the change.